Refund Policy

1. Start free, then decide

Every user — on any plan — receives 100 AI credits each month at no cost, with no card on file and no commitment. You can upload PDFs, generate AI quizzes, choose difficulty levels, and view explanations and performance reports entirely on the Free plan. We genuinely encourage you to explore these features first; if MyLastop earns a place in your routine, upgrading to Pro is a natural next step. You can compare plans anytime on our Pricing page.

2. Free plan

The Free plan is, and always will be, free. There's nothing to refund because there's nothing to pay — you simply enjoy your monthly AI credits, which refresh automatically at the start of every month, along with the core features that come with them.

3. Monthly Pro subscription

Monthly Pro gives you 1,000 AI credits every month along with priority generation and other Pro benefits. Because each monthly term is short and unlocks your full credit allotment immediately, monthly payments are generally non-refundable. You're always in control, though:

• You can cancel at any time to stop future renewals — no questions asked.
• Your Pro benefits and remaining credits stay active until the end of the current billing period.
• We don't pro-rate or partially refund unused time or credits within a month.

If something went wrong with your subscription, please contact our support team — we'll always take a fair look.

4. Yearly Pro subscription

A yearly commitment is a bigger decision, and sometimes a plan is bought by accident or chosen in haste. For those moments we offer a straightforward early-window refund. A yearly Pro plan is eligible for a refund when all of the following are true:

• You request it within 72 hours of your original purchase.
• You've used less than 20% of your first month's credit allowance.
• The account shows no signs of abuse, fraud, or any breach of our Terms of Service.

When these conditions are met, we'll issue a full refund. This early window exists precisely so you can switch to yearly with peace of mind after trying MyLastop on the Free or monthly plan.

5. Duplicate or accidental charges

Mistakes happen. If you were charged twice for the same subscription, or billed in error, the extra charge is fully refundable — just let us know and we'll put it right promptly.

6. Failed AI generations

You should never pay for something that didn't work. If a quiz or insights generation fails, times out, or is interrupted by an error on our side, the credits are automatically returned to your balance — no action needed. Credits are only ever spent on a successful result. If you ever notice a credit that wasn't restored, just contact us and we'll verify it from our end and make it right.

7. Service availability

We work hard to keep MyLastop fast and reliable. In the rare event of a prolonged outage or technical issue that genuinely prevents you from using your subscription, we'll make it right in whatever way fits best — for example by restoring lost credits, extending your subscription, or providing a partial or full refund. Just reach out and we'll find a fair resolution.

8. Cancelling your subscription

You're free to cancel whenever you like:

• Cancelling simply turns off future renewals.
• You keep full access to your Pro benefits and credits until the current billing period ends.
• You can return to MyLastop and re-subscribe at any time.

9. A few things to keep in mind

To keep things fair and transparent, refunds generally won't apply in these situations:

• Cancellation of a monthly subscription (you keep access until the period ends).
• Yearly refund requests made more than 72 hours after purchase.
• Yearly accounts that have already used 20% or more of the first month's credit allowance.
• A change of mind after significant use of the service.
• Forgetting to cancel before a renewal date.
• Activity that breaches our Terms of Service, or fraudulent or abusive requests.
• Charges arising from user error or misuse rather than a problem on our side.
• Any reason not explicitly listed under the refundable situations described above.

If your situation isn't covered above, please still get in touch — we review every request on its own merits and will always try to help.

10. How to request a refund

Every refund request is reviewed carefully and fairly. Once a refund is approved, it's typically processed within 3–9 business days, though the exact timing depends on your payment provider and bank.

11. Questions?

We're always happy to help with anything billing-related. Email us at support@mylastop.com or visit our Contact page. You may also find quick answers on our FAQs and Pricing pages.